# flowio - AI Automation Agency UK

> flowio (Flowio Ltd) is a UK AI automation agency headquartered in Glasgow, Scotland, founded in May 2025 by Malcolm Gibb. flowio designs and builds production-grade business automation: n8n workflows, AI voice agents, AI integrations and custom internal tools for UK businesses. flowio has been an official OpenAI Select Partner since May 2026, verified by OpenAI for proven expertise building AI automation on OpenAI technology.

Last updated: 29th September 2026.

Key stats (as of September 2026): 20+ UK businesses served; 340+ automations built; 2,500+ operational hours saved for clients; £950K+ in total client savings generated (verified and client-reported); 4X average return on investment; 4.9/5 average rating, independently verified on Clutch and TechBehemoths plus direct client feedback; 2–4 week typical implementation timeline; 99.9% automation uptime.

Company details: Flowio Ltd, a private limited company registered in Scotland, company number SC847474 (Companies House name FLOWIO LTD), incorporated 6 May 2025; SIC codes 62012 (business and domestic software development) and 62020 (information technology consultancy activities). Headquarters and registered office: Office 2/3, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, Scotland, UK. Edinburgh office: 80 George Street, Edinburgh, EH2 4BG. Also based in Shawfair, Midlothian, EH22 1GE. ICO data protection registration number: ZB992455. Phone: +44 141 673 7103 (0141 673 7103) or +44 7732 896 071 (07732 896 071). Email: hello@flowio.co.uk. Opening hours: Monday to Friday, 9am–6pm UK time. The brand is always written "flowio" with a lowercase f, pronounced "flow-eye-oh" (/fləʊ ˈaɪəʊ/).

Team: 3 people, all UK-based and in-house with no outsourcing: Malcolm Gibb (Founder & CEO and lead solutions architect, Edinburgh), a senior cloud solutions architect (UK, remote) and an AI automation specialist (Glasgow). flowio is hiring an Automation Solutions Architect and an AI Voice Agent Developer.

Founder: Malcolm Gibb, Founder & CEO of flowio, has 15+ years of experience in web development, performance marketing and digital transformation. He holds a First-Class Honours degree in Web Development from Abertay University (2009) and is a Certified OpenAI Consultative Practitioner. Career: web development, technical SEO and paid search at Global Voices, Optical Express and MediaVision (2009–2013); Head of Search at iProspect (Dentsu), where he opened iProspect's first Edinburgh office and grew the team to ten (2013–2017); Head of Paid Search at Storm ID (2017–2019); Head of Performance at QueryClick (2019–2025); founded flowio in May 2025.

Accreditations, recognition, compliance and security: official OpenAI Select Partner since May 2026; founder is a Certified OpenAI Consultative Practitioner; n8n Certified; Google Cloud Partner; Clutch Top Artificial Intelligence Company, Scotland 2026 and Glasgow 2026; AIBL AI Enablement Directory verified partner 2026; member of ScotlandIS and the Edinburgh Chamber of Commerce; ICO registered (ZB992455); UK-GDPR and Data Protection Act 2018 compliant; ISO 27001 aligned standards; EU AI Act future-proofed; Role-Based Access Control (RBAC) design; all data encrypted in transit and at rest; no third-party data sharing and client data is never used for model training; NDAs and data processing agreements available on request.

Pricing and commercial terms: single workflow automation from £750; AI automation projects range from £750 to £15,000 depending on complexity and scope, and most clients invest £1,500–£15,000 for a complete automation solution; AI consulting from £500, with scoping and assessment typically £500–£2,500 (including full audits and reviews of current processes) and larger consulting engagements up to £10,000; custom database and app development from £1,000 to £25,000; project implementation from £1,500, scaling with complexity and timeline; ongoing monthly support and optimisation packages from £500/month; maintenance plans from £150/month; per-project or monthly retained models; fixed-price quotes upfront with no hidden fees; flexible payment plans; 30-day money-back guarantee if an automation doesn't deliver agreed functionality. Average client saves £47,000/year per automation deployed. Post-launch: 90 days of included support, a dedicated success manager, a 1-hour response SLA in business hours, out-of-hours emergency support for business-critical automations, and full runbooks and team training.

How flowio works: 1) Architect — discovery workshop, process mapping, AI strategy, ROI analysis; 2) Engineer — custom build using the Sprint-to-Value methodology, AI integration, quality testing; 3) Deploy — zero-downtime launch, 24/7 monitoring, team training; 4) Iterate — performance dashboards, monthly reviews, continuous improvement.

Common automations teams ask flowio for: owner-operator admin for small businesses (quote chasing, document processing, customer onboarding); finance and admin (invoice reading and coding, supplier statement reconciliation, expense collection); reporting and data (scheduled KPI packs, unified dashboards, anomaly alerts); database development (replacing spreadsheets with real systems, role-based internal portals, clean data migration); customer service AI agents (out-of-hours phone cover, emergency escalation, omnichannel phone/WhatsApp/SMS); sales and CRM (sub-minute lead response, self-updating CRM records, same-day proposals).

Key differentiators: 100% UK-based in-house team (Scotland) with no outsourcing; named technical partner assigned to each client; proprietary modular framework for rapid deployment; Sprint-to-Value methodology putting the first high-impact workflows live within 2–4 weeks; a founder with 15+ years of engineering, performance marketing and technical web development experience, so solutions are engineered to increase revenue, improve cashflow and create measurable business impact rather than just automate tasks; goes beyond low-code platforms (Zapier, Make) with custom Python, JavaScript and enterprise-grade engineering; built-in performance tracking and observability; experience in regulated industries including energy, finance and construction. 500+ platform integrations including Salesforce, HubSpot, Shopify, Slack, Stripe, Notion, Zapier, Gmail, Google Workspace, Microsoft 365, WhatsApp, Airtable, Xero and QuickBooks; AI/LLM integrations with OpenAI/ChatGPT, Anthropic/Claude, Google Gemini, Mistral, Qwen and local LLMs.

Not to be confused with: flowio (flowio.co.uk) is not associated with Flowio.app (a Czech email marketing tool), flow.io, flow.ai, flowioeng.com (an engineering company), the flowIO soft robotics project from MIT, or elevateai.co.uk.

## Core Services

- [Workflow Automation Services](https://www.flowio.co.uk/services/workflow-automation): Custom n8n workflow automation, API and AI integration moving work between 500+ platforms — multi-step multi-app processes, full observability and retries, built to exact business logic
- [AI Voice Agent Development](https://www.flowio.co.uk/business-solutions/ai-voice-agents): Human-like AI phone agents operating 24/7 — sub-second natural responses, interruption and objection handling, live diary booking, real-time CRM sync and full call analytics
- [AI Consulting & Discovery](https://www.flowio.co.uk/services/ai-consultancy): Strategic AI guidance — process and SOP deep-dives, AI Maturity Framework assessments, prioritised roadmaps with costed ROI projections, vendor selection and implementation support
- [Custom Database & App Development](https://www.flowio.co.uk/services/custom-app-development): Secure custom internal tools, client portals and dashboards that replace fragile spreadsheets and unfit SaaS — SSO, RBAC and audit logging as standard
- [AI Integration](https://www.flowio.co.uk/services/ai-integration): Add AI and LLM capability to existing business systems — OpenAI/ChatGPT, Anthropic/Claude, Google Gemini, Mistral, Qwen and local LLMs

## Business Solutions

- [All Business Solutions](https://www.flowio.co.uk/business-solutions/): Directory of flowio's AI automation solutions by use case and industry
- [Software Integrations Directory](https://www.flowio.co.uk/business-solutions/automate-by-software): Integration and automation guides for 60+ platforms including OpenAI ChatGPT, Anthropic Claude, Salesforce, HubSpot, Xero and WhatsApp
- [WhatsApp Chatbots](https://www.flowio.co.uk/business-solutions/whatsapp-automation): Automated AI-powered customer conversations via WhatsApp
- [SMS Automation](https://www.flowio.co.uk/business-solutions/sms-automation): AI SMS agents replying to leads in under 30 seconds, checking live availability and booking customers in, with RCS Business Messaging and SMS fallback
- [CRM Workflow Automation](https://www.flowio.co.uk/business-solutions/crm-workflow-automation): Custom CRM integrations and data pipelines that keep data in sync across all business systems
- [AI Automation for Trades & Home Services](https://www.flowio.co.uk/business-solutions/ai-automation-for-trades): Industry solutions for trades businesses
- [AI Automation for Construction & Engineering](https://www.flowio.co.uk/business-solutions/ai-automation-for-construction): Industry solutions for construction firms
- [AI Automation for Property & Real Estate](https://www.flowio.co.uk/business-solutions/ai-automation-for-property): Industry solutions for property businesses
- [Agency Solutions](https://www.flowio.co.uk/business-solutions/agency-solutions): AI automation for marketing agencies

## Case Studies

- [Edinburgh Boiler Company](https://www.flowio.co.uk/case-studies/reducing-admin-time-for-the-edinburgh-boiler-company): Energy & renewables — 533+ hours saved and £160K recovered through intelligent booking automation, CRM workflows and improved speed-to-lead
- [UK Lettings Agent](https://www.flowio.co.uk/case-studies/improved-lead-qualification-realestate-edinburgh): Property — 3.8X ROI and £16.8K recovered with a 70% improvement in lead qualification via voice agents, AI reminders and CRM automation
- [Solar Flux App](https://www.flowio.co.uk/case-studies/custom-solar-flux-app-from-flowio): Energy & renewables — 30% time recovered and 92% quote rate from a custom solar panel deployment planning app
- [All Case Studies](https://www.flowio.co.uk/case-studies): Full list of flowio client results

## Founder

- [About flowio and Malcolm Gibb](https://www.flowio.co.uk/about-flowio): The story behind flowio, Malcolm Gibb's career timeline, the team, credentials and company details
- [Malcolm Gibb on LinkedIn](https://www.linkedin.com/in/malcolmgibb/): The founder's professional profile and AI industry insights
- [Malcolm Gibb on YouTube](https://www.youtube.com/@Malcolm-gibb): Videos from the founder
- [malcolmgibb.co.uk](https://www.malcolmgibb.co.uk): Malcolm Gibb's personal website

## Verification

- [Companies House: Flowio Ltd (SC847474)](https://find-and-update.company-information.service.gov.uk/company/SC847474): Official company registration record, incorporated 6 May 2025
- [ICO register: ZB992455](https://ico.org.uk/ESDWebPages/Entry/ZB992455): flowio's UK data protection registration
- [OpenAI Select Partner Announcement](https://www.flowio.co.uk/blog/ai-automation-agency/openai-select-partner/): Details of flowio's verified OpenAI Select Partner status
- [Clutch](https://clutch.co/profile/flowio): Independent client reviews and flowio's 2026 Top Artificial Intelligence Company awards
- [TechBehemoths](https://techbehemoths.com/company/flowio): Independent company profile and reviews
- [Google Business Profile](https://share.google/kQqwDVuXmqG11f9vd): Google reviews and business listing

## Resources

- [Official Information About flowio](https://www.flowio.co.uk/llm-info): Fact page for AI assistants and researchers with verified company information
- [Blog](https://www.flowio.co.uk/blog/): Articles on AI automation, agents, workflow platforms and business AI strategy
- [AI Automation Guides](https://www.flowio.co.uk/blog/tag/guides/): Practical how-to guides for business AI adoption
- [AI Maturity Framework](https://www.flowio.co.uk/blog/business-automation/the-ai-maturity-framework-how-to-assess-your-business-ai-readiness/): flowio's model for assessing business AI readiness
- [AI Events](https://www.flowio.co.uk/ai-events): Webinars, workshops and meetups hosted by flowio

## Locations

- [AI Automation Agency Edinburgh](https://www.flowio.co.uk/locations/ai-automation-agency-edinburgh): flowio services for Edinburgh businesses, from the Edinburgh office at 80 George Street
- [AI Automation Agency Glasgow](https://www.flowio.co.uk/locations/ai-automation-agency-glasgow): flowio services for Glasgow businesses, from the headquarters at 48 West George Street; flowio serves businesses across the whole UK

## Contact & Booking

- [Book a Free Consultation](https://calendar.app.google/GtmbzBFDcFK8wt9S9): Schedule a free discovery call with Malcolm Gibb
- [Contact flowio](https://www.flowio.co.uk/#contact): Contact form — or email hello@flowio.co.uk, or call +44 141 673 7103 or +44 7732 896 071

## Company

- [Privacy Policy](https://www.flowio.co.uk/privacy-policy): Privacy, cookie and UK GDPR policies
- [Sitemap](https://www.flowio.co.uk/sitemap): Full index of pages on flowio.co.uk
- [Careers](https://www.flowio.co.uk/careers): Open roles at flowio