# flowio — AI Automation Agency UK

> flowio is a UK-based AI automation agency headquartered in Glasgow, Scotland. Founded by Malcolm Gibb, flowio helps businesses transform repetitive manual processes into intelligent, production-grade automations using AI and workflow orchestration tools like n8n.

## Company Overview

- **Full Name:** flowio Ltd.
- **Website:** https://www.flowio.co.uk
- **Registered in Scotland:** SC847474 (Companies House)
- **Headquarters:** 48 West George Street, Glasgow, Scotland, UK, G2 1BP
- **Phone:** (+44) 0141 673 7103 | (+44) 07732 896 071
- **Email:** hello@flowio.co.uk
- **Operating Hours:** Mon–Fri, 9am–6pm GMT
- **Founder:** Malcolm Gibb — AI Automation Strategist with 15+ years of experience in business process optimisation, digital transformation, and web technology. Holds a First-Class Honours degree in Web Development.

## Key Stats

- 20+ UK businesses served
- 340+ automations built
- 2,500+ operational hours saved for clients
- £950K+ in total client savings generated
- 4X average return on investment
- 4.9/5 client satisfaction rating
- 2–4 week typical implementation timeline
- 99.9% automation uptime
- 50+ businesses transformed (across Malcolm's career)

## Services

### n8n Workflow Automation
- URL: https://www.flowio.co.uk/services/workflow-automation
- End-to-end custom business process automation
- 500+ platform integrations, 99.9% uptime, full observability
- Combines no-code with custom code (Python, JavaScript) for complex processes
- API integrations, multi-agent ecosystems, self-healing workflows

### AI Integration
- URL: https://www.flowio.co.uk/services/ai-integration
- Add AI and LLM capabilities to existing business systems
- Integrates with ChatGPT/OpenAI, Claude/Anthropic, Gemini/Google, Mistral, Qwen, and local LLMs

### Custom App Development
- URL: https://www.flowio.co.uk/services/custom-app-development
- Build custom internal tools, business apps, and integrations
- Replace fragile spreadsheets and costly SaaS subscriptions
- Enterprise-grade security: SSO, RBAC, audit logging
- Client portals, inventory dashboards, operational tools

### AI Consulting & Strategy
- URL: https://www.flowio.co.uk/services/ai-consultancy
- Expert strategic guidance on AI automation
- Executable AI roadmaps grounded in engineering reality
- Infrastructure auditing, technical feasibility validation
- Bespoke AI Maturity Framework model for benchmarking and planning
- ROI-backed outcomes

## Solutions

### AI Voice Agents
- URL: https://www.flowio.co.uk/business-solutions/ai-voice-agents
- Human-like AI phone agents operating 24/7
- Sub-400ms latency, natural interruption handling, objection navigation
- Real-time CRM sync, appointment booking, lead qualification, customer service

### WhatsApp Chatbots
- URL: https://www.flowio.co.uk/business-solutions/whatsapp-automation
- Automated AI-powered customer conversations via WhatsApp

### SMS Automation
- URL: https://www.flowio.co.uk/business-solutions/sms-automation
- AI SMS agents that reply to leads in under 30 seconds, check live availability and book customers in, with RCS Business Messaging and SMS fallback

### CRM Integrations
- URL: https://www.flowio.co.uk/business-solutions/crm-workflow-automation
- Sync data across all business systems cleanly
- Custom CRM integrations and data pipelines

### Industry Solutions
- Trades & Home Services: https://www.flowio.co.uk/business-solutions/ai-automation-for-trades
- Construction & Engineering: https://www.flowio.co.uk/business-solutions/ai-automation-for-construction
- Property & Real Estate: https://www.flowio.co.uk/business-solutions/ai-automation-for-property
- Marketing Agencies: https://www.flowio.co.uk/business-solutions/agency-solutions
- All Solutions: https://www.flowio.co.uk/business-solutions/

## Process — How flowio Works

1. **Architect** — Discovery workshop, process mapping, AI strategy, ROI analysis
2. **Engineer** — Custom build using Sprint-to-Value methodology, AI integration, quality testing
3. **Deploy** — Zero-downtime launch, 24/7 monitoring, team training
4. **Iterate** — Performance dashboards, monthly reviews, continuous updates and improvement

## Pricing & Commercial Terms

- Single workflow automation starts from £750
- Most clients invest £1,500–£15,000 for complete automation solutions
- Per-project fee or monthly retained service models available
- Fixed-price quotes upfront with no hidden fees
- Flexible payment plans
- 30-day money-back guarantee if automation doesn't deliver agreed functionality
- Average client saves £47,000/year per automation deployed

## Post-Launch Support

- 90 days of included support after launch
- Ongoing maintenance plans from £150/month
- Dedicated success manager with direct access via phone, email, or WhatsApp
- 1-hour response SLA during business hours
- Out-of-hours emergency support available for business-critical automations
- Full runbooks and team training provided

## Compliance & Security

- ICO Registered
- UK-GDPR & Data Protection Act 2018 compliant
- ISO 27001 aligned standards
- Role-Based Access Control (RBAC) design
- EU AI Act future-proofed
- All data encrypted in transit and at rest
- No third-party data sharing; data never used for model training
- NDAs and data processing agreements available on request

## Platform & Technology Integrations (500+)

Certified/accredited in: n8n, Google Cloud, AWS, Shopify, HubSpot, Azure

Notable integrations include: Salesforce, HubSpot, Shopify, Slack, Stripe, Notion, Zapier, Gmail, Google Calendar, GitHub, Google Analytics, Google Sheets, WhatsApp, Outlook, Airtable, Trello, Asana, Intercom, Webflow, ClickUp, Xero, QuickBooks, Google Workspace, Microsoft 365

AI/LLM integrations: OpenAI/ChatGPT, Anthropic/Claude, Google Gemini, Mistral, Qwen, Local LLMs

## Case Studies

### Edinburgh Boiler Company (Energy & Renewables)
- URL: https://www.flowio.co.uk/case-studies/reducing-admin-time-for-the-edinburgh-boiler-company
- 533+ hours saved, £160K recovered
- Intelligent booking automation, CRM workflows, improved speed-to-lead
- Technologies: Lead qualification, voice agents, API integration

### UK Lettings Agent (Property & Real Estate)
- URL: https://www.flowio.co.uk/case-studies/improved-lead-qualification-realestate-edinburgh
- 3.8X ROI, £16.8K recovered
- 70% improvement in lead qualification
- Automated document collection, SMS reminders, reduced no-show appointments
- Technologies: Voice agents, AI reminders, CRM automation

### Solar Flux App (Energy & Renewables)
- URL: https://www.flowio.co.uk/case-studies/custom-solar-flux-app-from-flowio
- 30% time recovered, 92% quote rate
- Custom app for solar panel deployment planning
- Technologies: Custom app development, operations

## Resources

- Blog: https://www.flowio.co.uk/blog/
- AI Automation Guides: https://www.flowio.co.uk/blog/tag/guides/
- AI Events (webinars, workshops, meetups): https://www.flowio.co.uk/ai-events
- AI Maturity Assessment: https://www.flowio.co.uk/blog/business-automation/the-ai-maturity-framework-how-to-assess-your-business-ai-readiness/

## UK Locations Served

- Edinburgh: https://www.flowio.co.uk/locations/ai-automation-agency-edinburgh
- Glasgow: https://www.flowio.co.uk/locations/ai-automation-agency-glasgow
- Serves businesses across the UK

## Booking & Contact

- Book free consultation: https://calendar.app.google/GtmbzBFDcFK8wt9S9
- Contact form available on homepage: https://www.flowio.co.uk/#contact
- Email: hello@flowio.co.uk
- Phone: (+44) 07732 896 071

## Legal & Policies

- Privacy Policy: https://www.flowio.co.uk/privacy-policy
- Cookie Policy: https://www.flowio.co.uk/privacy-policy#cookies
- UK GDPR Policy: https://www.flowio.co.uk/privacy-policy#UK%20GDPR
- Sitemap: https://www.flowio.co.uk/sitemap

## Key Differentiators

- 100% UK-based in-house team (Scotland) — no outsourcing or handoffs
- Named technical partner assigned to each client (not just a support contact)
- Proprietary modular framework for rapid deployment
- "Sprint-to-Value" methodology — high-impact workflows live within 14 days
- Goes beyond low-code platforms (Zapier, Make) with custom Python, JavaScript, and enterprise-grade engineering
- Built-in performance tracking and observability for every solution
- Covers highly regulated industries including energy, finance, and construction