AI Automation Agency UK We automate the work that shouldn't need a human.

The leading AI automation agency in Scotland, building automated workflows, voice agents and AI agents for businesses across the UK.

For teams that have outgrown their spreadsheets. Handle enquiries, book jobs and update records automatically. We've helped 20+ UK businesses with 340+ live automations, saving over 2,500+ hours.

How flowio automation works: enquiries from your inbox, missed phone calls and web form submissions all flow into the flowio automation engine, which books the job in and logs it to your CRM automatically. INBOX CALLS FORMS BOOKED LOGGED AUTOMATION ENGINE How flowio automation works: we structure your data cleanly, automate internal processes, and streamline your output with AI and automation. Jobs booked, contact records synced, data logged - all automatically with AI automation. INBOX CALLS FORMS BOOKED LOGGED AUTOMATION ENGINE
Book Free Consultation See Our Case Studies No deck. We map your actual process.
OpenAI Select Partner verified badge
flowio is an official OpenAI Select Partner Verified by OpenAI for proven expertise building AI automation on OpenAI technology.
Read the announcement
4.9★
Client Satisfaction
£950K+
Client Savings
340+
Automations Built
Accredited Experts in:
Meet the Founder

See How We Create Seamless Flow

0:00 / 0:00
Malcolm Gibb • Founder
Ready To Automate?
Enterprise Grade Compliance
ICO Registered
Data Protection Act 2018
UK-GDPR
Full Compliance
ISO 27001
Aligned Standards
RBAC Design
Role-Based Access
EU-AI Act
Future Proofed
What we build

Four core services. One automation partner for your UK business.

flowio builds AI automation solutions across four core areas. Most engagements combine two or three of them. We start with a discovery call and advise on which service area is best suited to your business.

01

Workflow Automation Services

Custom n8n and Python based workflow automation, API and AI integration that moves work between the tools you already pay for, with 500+ integrations.

  • Multi-step, multi-app processes
  • Full observability and retries
  • Built to your exact business logic
Explore Automation
02

AI Voice Agent Development

Voice agents & chatbots built for real customer conversation - interruptions, objections, live lookups, direct bookings and warm transfers to your team.

  • Sub-second natural responses
  • Books straight into your diary
  • Full call analytics
Explore Voice Agents
03

AI Consulting & Discovery

Where most clients start. We map your SOPs, uncover the possible, and prove the highest-impact automations actually work before anyone writes code.

  • Process and SOP deep-dive
  • Costed impact projections
  • Pilot before commitment
Explore AI Consulting
04

Custom Database & App Development

Turn spreadsheets or business logic into secure, custom internal tools that centralise your data and retire SaaS subscriptions not fit-for-purpose.

  • Client portals and dashboards
  • Enterprise-grade security
  • Owned by you, not rented
Explore Custom App Development
See How We Work
Where teams start automating

The AI automations that teams ask us for most

Every business has its own version of these. Use them to spot your own: the repetitive, rules-heavy jobs that sit between two systems that were never meant to talk to each other. Most clients start with one and add the next once they see it working.

01 · Back office automation

AI automation for small business admin

The admin that fills your evenings: paperwork to write, an inbox to sort, quotes waiting on an answer. Each one of these runs on its own, and none of them needs you.

  • 01

    Documents generated from your templates

    Presentations, invoices, reports and job sheets are built from your own templates, filled with details already held in your systems and sent out as finished PDFs.

  • 02

    Quote follow-ups chased until you get an answer

    Your quote is followed up by email, SMS or WhatsApp on a schedule you set, and stops the moment the customer replies or asks you to.

  • 03

    Review requests sent after every job

    When a job is marked complete, the customer gets a review request by email or text with a link straight to your Google listing.

Talk to us about automation for small business
02 · Finance automation

AI automation for bookkeeping and invoice processing

Finance admin runs on paperwork that arrives in every format going. These are the jobs your team can hand over, from invoice data entry to chasing the late payers.

  • 01

    Supplier statements reconciled against your ledger

    Every line on the statement is matched against your ledger overnight, so only the genuine mismatches are waiting for someone to look at.

  • 02

    Invoice data extracted into Xero or QuickBooks

    Line items, VAT and totals are read from any PDF or scanned bill, coded to the right nominal and posted to your accounts package.

  • 03

    Overdue invoices chased and escalated

    Reminders go out as soon as an invoice passes its due date, and the account only reaches your team when the money still has not arrived.

Talk to us about automation for finance
03 · Automated reporting and analytics

Automated reporting and live dashboards

Your numbers already exist, scattered across a CRM, a job system, ad accounts and several spreadsheets. These automations pull them together, check them and put the answer in front of the right people.

  • 01

    Weekly KPI pack written and sent

    Your key numbers are pulled together every Monday morning, written up as short plain English commentary and emailed to the people who need them automatically.

  • 02

    Management KPI dashboards fed by every tool

    Analytics, payments, CRM and job data feed a single dashboard that updates itself, so nobody spends Friday afternoon rebuilding the same spreadsheet.

  • 03

    Client and board reports produced automatically

    Monthly reports are pulled together, branded, written up with plain commentary and sent out on schedule without anyone rebuilding the same slides.

Talk to us about automated reporting
04 · Internal tools and databases

Spreadsheets replaced with a custom database

A spreadsheet that started as a quick fix ends up running the business that only one person understands. We turn unstructured and messy data into a clean, structured, coherent data warehouse that powers your business.

  • 01

    Legacy workbooks migrated in stages

    Years of workbooks become a single structured database with validation rules and real backups, moved across in stages while your team keeps working.

  • 02

    Searchable contract and document registers

    Contracts, certificates and supplier documents sit in one searchable register using RAG methodology, with renewal and expiry dates flagged weeks before they pass.

  • 03

    Site forms that write straight into the database

    A form filled in on a phone at the job creates a complete record, photos attached, with nothing retyped back at the office.

Talk to us about data
05 · Customer service automation

AI phone and chat agents for customer service

Your customers call, text and message at all hours in the day and night. AI agents answer across every channel, deal with the routine enquiries themselves and pass anything urgent or sensitive straight to a human.

  • 01

    Out-of-hours calls answered and triaged

    Evening and weekend calls are answered, triaged and logged, with genuine emergencies put through to your on-call number and everything else waiting in your inbox.

  • 02

    Website and WhatsApp chat answered from your documents

    The AI agent answers pricing, availability and policy questions using your own price lists and guides, and hands anything unusual to your team.

  • 03

    Appointments booked and changed in-call

    The agent checks your live calendar, offers real slots, books the job and handles any cancellation without anyone touching the diary.

Talk to us about voice & chat agents
06 · Sales pipeline automation

AI automation for sales and CRM

Sales admin decides whether your CRM is worth reading. These automations answer new leads, write the paperwork and keep every system holding the same information.

  • 01

    Quotes and proposals generated automatically

    Requirements captured on a call or a form become a branded, priced quote, sent out for signature and logged against the right deal.

  • 02

    CRM records synced across your systems

    Contacts, deals, notes and job records stay matched across your CRM, inbox and job management system, so nobody rekeys the same detail twice.

  • 03

    Leads enriched and scored on arrival

    New leads are checked against public company data, scored on fit and budget, then routed to the right salesperson with the background already attached.

Talk to us about sales & CRM automation

Seamlessly Integrated With Your Stack

We connect and automate across 500+ platforms and APIs you already use. Transform your manual workflows into predictable outcomes.

n8n
Custom workflow automation designed, built & hosted on n8n
Salesforce
Sync leads, contacts & opportunities with your CRM automatically
HubSpot
Automate marketing workflows & lead nurturing campaigns
GoHighLevel
Connect orders, inventory & customer data seamlessly
Slack
Get instant alerts & chat with your AI agents
Stripe
Automate payment processing & subscription management
Notion
Sync databases & automate documentation workflows
Zapier
Connect to 5000+ apps via Zapier integration
Gmail
Automate email responses & inbox management
Google Calendar
Sync appointments & automate scheduling
GitHub
Automate code deployments & issue tracking
Google Analytics
Auto-generate reports & track conversions
Google Sheets
Sync data & automate spreadsheet workflows
WhatsApp
Automate customer messaging & support
Outlook
Sync emails & calendar events automatically
Airtable
Connect databases & automate record updates
Trello
Automate task creation & board management
Asana
Sync projects & automate task assignments
Google Ads
Automate PPC optimisation and reporting
ChatGPT
Draft, summarise & classify with GPT models inside your workflows
Claude
Long-context reasoning across documents, research & analysis
Google Gemini
Add Gemini reasoning & multimodal analysis to any process
Xero
Sync invoices, bills & payments straight into your ledger
QuickBooks
Post expenses, invoices & reconciliations without rekeying
SharePoint
Sync documents, lists & approvals across your team sites
Find Your Software Integration
Trusted by 20+ UK Businesses

Why Leading Businesses Choose flowio

Certified, accountable, and close to the platforms your automations run on. UK-based automation engineers building systems that scale with your business.

flowio founder Malcolm Gibb at an n8n event, beside the n8n logo installation

On the ground with n8n

We build most on n8n, so we stay close to the people building it. Certified, and current with what is coming next.

n8n Certified Expert
OpenAI Select Partner verified badge

Official OpenAI Select Partner

Verified by OpenAI for proven expertise building AI automation on their technology.

n8n Certified Google Cloud Partner ICO Registered UK-GDPR
£950K+
Client savings, audited not estimated

UK-based, no outsourcing

You work directly with the engineers who build your workflows. A named partner, with responses through email, calls, or WhatsApp within 1 hour during business hours.

4.9/5 satisfaction

Sprint to value

Sprint-to-Value puts your highest-impact workflow into production within a fortnight, and then iterate into scalable production based on real usage, not half-finished pilots.

4.9/5 across 20+ UK businesses

See how we helped clients with real automations

Audited results from live builds: the hours saved, the revenue recovered, the return on investment, and exactly what we changed to get there for real UK businesses.
Book a chat
Find Us On:
TechBehemoths TechBehemoths flowio is the top Artificial Intelligence Company in Scotland 2026 Clutch Google Google Business ScotlandIS ScotlandIS Edinburgh Chamber Chamber of Commerce AI Enablement Directory Verified Agency Partner aibl
Our Proven Process

How flowio Works

Whether we're building automated workflows, AI voice agents, databases or custom apps - our four-stage process sits at the centre of everything we do, taking you from concept to continuous improvement and delivering meaningful results at every stage.

01 Phase

Discovery

We dive deep into your workflows, mapping every touchpoint and identifying opportunities where automation and AI can create maximum business impact.

Discovery Workshop Process Mapping AI Strategy ROI Analysis
02 Phase

Engineer

Our team develop your custom automation solutions, integrating LLM models, connecting your systems, and crafting scalable workflows.

Custom Build Sprint as Value AI Integration Quality Testing
03 Phase

Deploy

We first launch a pilot workflow to prove the ROI, and then work through the roadmap. Infrastructure, monitoring, and alerting is all handled by our team.

Zero-Downtime Launch 24/7 Monitoring Team Training
04 Phase

Iterate

Continuous improvement is built in. We analyse performance data, identify optimisation opportunities, and evolve your automation as your business grows.

Performance Dashboards Monthly Reviews Continuous Updates
Validate Your Use Case
2-4 Avg. Weeks to Deploy
4X Average ROI
99.9% Uptime
24/7 Support
We seamlessly integrate with:
n8n Zapier Make OpenAI Gemini Claude Google Cloud AWS Microsoft
Malcolm Gibb - Founder of flowio
15+ Years
Certified OpenAI Consultative Practitioner
Google Cloud Developer
n8n Certified Expert
Meet Your AI Growth Expert

Malcolm Gibb

Founder & Automation Solution Architect

With over 15 years of experience in business process optimisation, digital transformation, web technology development and now AI automation, Malcolm has helped over 50+ businesses across the UK transform their operations and achieve measurable growth.

Where real-world experience meets technical know-how

From leading digital strategy at enterprise level to founding flowio, Malcolm brings a unique blend of strategic vision and hands-on technical expertise. With a First-Class Honors degree in Web Development, and extensive background in developing technical solutions that overcome business pain-points - his approach focuses on understanding your business first, then engineering AI solutions that deliver real, measurable ROI.

100+ Projects Delivered
£2M+ Client Savings Generated
50+ Businesses Transformed

"I believe AI should work for your business, not the other way around. My goal is to help you cut through the noise and implement automation that actually delivers return on investment." — Malcolm Gibb - Founder, flowio

I've helped digitally transform businesses such as:

Loudons Silentnight Kora Hayword Stott Edinburgh Boiler Company Health Lottery
Schedule a Call with Malcolm Read Client Stories
Real Results

Success Stories

Discover how UK businesses are transforming their operations and achieving measurable ROI with flowio's AI automation solutions.

Energy & Renewables · Edinburgh, UK

Boiler Company Improves Sales by £2m+ With Custom Automation

Discover how speed-to-lead automations, CRM workflows and AI voice agents helped The Edinburgh Boiler Company to significantly improve sales volumes.

533+
Hours Saved
£2m+
Growth
Lead QualificationVoice AgentsAPI IntegrationSMS Automation
Read the case study
Property & Real Estate · Edinburgh, UK

UK Lettings Agent Improves Lead Qualification By 70%

Automated lead qualification, document processing, and SMS reminder system reduced no-show appointments for rental viewings - drastically reducing manual time spent on qualification, and following up appointments.

3.8X
ROI
£16.8K
Recovered
Voice AgentsAI RemindersCRM Automation
Read the case study
Energy & Renewables · Glasgow, UK

Solar Flux App Helps Plan Solar Panel Deployment

Discover how a custom app developed by flowio reduced operational time and improved output for a solar panel installer in Glasgow, Scotland.

-30%
Recovered Time
92%
Quote Rate
Custom App DevelopmentOperations
Read the case study
View All Case Studies
4.9★
Client Satisfaction
£950K+
Client Savings
340+
Automations Built
We Integrate With:
Got Questions?

Frequently Asked Questions

Everything you need to know about working with flowio. Can't find your answer? Book a free consultation and we'll answer all your questions personally.

General

AI automation uses artificial intelligence to handle repetitive manual business tasks such as data entry, spreadsheet work, customer enquiries and document processing or generation. For UK and Scottish based businesses it can significantly reduce repetitive admin time, improve customer satisfaction through improved response times, and free your team to focus on growth. Our AI automation services have already helped over 20 UK businesses reclaim over 2,500 hours in operational time.
Transparency, expertise, and experience within your industry are key when finding a UK-based AI automation agency partner. flowio has extensive experience in helping UK SMEs reclaim thousands of hours of admin time across sectors such as home services, B2B, professional services, financial services, manufacturing and healthcare - when vetting an AI automation agency in the UK ask for real-world live examples and case studies, and the background experience of your designated builders.

Pricing & Investment

Our automation packages start from £750 for a single workflow automation. Most clients invest between £1,500-£15,000 for a complete automation solution to achieve the results you see on our case studies. Each automation project is unique—so we take the approach to deliver an accurate quote based on your specific business requirements. We offer a per-project fee model or a monthly retained service to suit your business needs and resource requirements. We offer flexible payment plans and all projects come with a clear, fixed-price quote upfront—no hidden fees or surprise charges.
Our clients typically see a 4X return on investment within the first 6 months. On average, businesses save £47,000 per year per automation deployed (equivalent to a full-time employee). We provide ROI projections before you commit, so you know exactly what to expect.
Yes. If your automation doesn't deliver the agreed functionality within 30 days of launch, we'll refund your investment in full. We're confident in our deployed solution delivery—because we've done this 300+ times.

Implementation & Timeline

Most basic automations go live within 2 weeks - while more complex projects and integrations typically take 4-6 weeks or longer depending on the requirements, and integrations. We'll give you an exact timeline of delivery based on your project during your free consultation.
Not at all. We handle everything from design to deployment. You just need to tell us what you want to achieve, how your business processes run and we'll build, test, and maintain the automation for you. Our systems are designed to be managed by non-technical team members. However, for those that want to learn how to maintain and manage your automations - we also provide full runbooks, and training for your team.
No. We design automations that integrate seamlessly with your existing tools and processes. We run everything in parallel first, so there's zero downtime. Your team can continue working normally while we implement. We help your team get up to speed on how to use the automations to assist their work, and how it fits in with their tasks.
We integrate with 500+ tools including HubSpot, Salesforce, Xero, QuickBooks, Google Workspace, Microsoft 365, WhatsApp, Slack, and most major CRM platforms, accounting, and communication platforms. If you use it, we can probably automate it.

Support & Maintenance

Every client gets a dedicated success manager with direct access via phone, email, or WhatsApp. We provide 90 days of included support post-launch, and ongoing maintenance plans start from £150/month for critical support and updates.
Our custom AI automations are built with monitoring and alerts, so we often fix issues before you notice them. For urgent problems, our UK-based team responds within 1 hour during business hours via phone, email or WhatsApp. We also provide out-of-hours emergency support for business-critical automations.
Absolutely. Your automations are fully customisable. Small tweaks are often included in your support plan, and larger changes can be scoped as new projects. We also offer training so your team can make basic adjustments independently.
Yes. We're UK-GDPR compliant, ICO registered, and follow ISO 27001 and SOC II security practices. All data is encrypted in transit and at rest. We never share your data with third parties, it's never used for model training, and we can sign NDAs and data processing agreements as required.
Get In Touch

Ready to Transform Your Business?

Book your free consultation and discover how AI automation could save your business £47K+ per year. No obligation, just actionable insights, discovery, and helpful advice.

0/1000

Your data is secure. We never share your information with third parties.

Phone

(+44) 07732 896 071

Mon-Fri, 9am-6pm GMT

Email

[email protected]

We respond within 1 hour

Office

Glasgow, Scotland

United Kingdom

Prefer to talk now?

Schedule a free 30-minute consultation with our automation experts.

Book a Google Meet Call