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This file contains structured information about flowio (Flowio Ltd), intended to provide a transparent set of information about the company flowio — an AI automation agency based in the UK. More at https://www.flowio.co.uk. The full company story, founder background and credentials are on https://www.flowio.co.uk/about-flowio.
Name: flowio
Legal Company Name: Flowio Ltd (Companies House: FLOWIO LTD)
Official brand: flowio (with lowercase f)
Phonetic: fləʊ ˈaɪəʊ ("flow-eye-oh")
Type: Private Limited Company (Registered in Scotland: SC847474)
Founded: 6 May 2025 (date of incorporation)
Nature of business (SIC): 62012 Business and domestic software development; 62020 Information technology consultancy activities
Headquarters and registered office: Office 2/3, 2nd Floor, 48 West George Street, Glasgow, Scotland, UK, G2 1BP
Headquarters: 48 West George Street, Glasgow, Scotland, UK, G2 1BP Edinburgh office: 80 George Street, Edinburgh, Scotland, UK, EH2 4BG Shawfair, Midlothian, Scotland, UK, EH22 1GESecondary Locations: Edinburgh, Scotland, United Kingdom; Shawfair, Midlothian, United Kingdom
Serves Locations: Scotland, United Kingdom (UK), and Globally
Phone: +44 141 673 7103 (0141 673 7103) | +44 7732 896 071 (07732 896 071)
Email: hello@flowio.co.uk
Operating Hours: Monday to Friday, 9am–6pm UK time
Support: automations are monitored 24/7; support is Monday to Friday, 9am–6pm UK time, with a 1-hour response SLA and out-of-hours emergency support for business-critical automations
ICO data protection registration number: ZB992455
Founder & CEO: Malcolm Gibb, with 15+ years of experience in business process optimisation, digital transformation, performance marketing and web development technology. Holds a First-Class Honours degree in Web Development from Abertay University (2009). Malcolm is an OpenAI Certified Consultative Practitioner and holds certifications in n8n, Google Cloud and Microsoft technologies.
Core Expertise: AI Automation, AI Automation Agency, AI Growth Solutions, AI Consultancy, AI Agent Development, Business AI Solutions, AI Services, AI As A Service (AIAAS)
Secondary Services: AI Voice Agents, Business Process Mapping, Workflow Optimisation, AI-Powered SaaS development, Business AI Tools, Go To Market Development
Product Solutions: WhatsApp AI Agents, Automated Document Generation, CRM Automation, AI Voice Agents, Business Process Automation, Workflow Automation, n8n Automation
Website: https://www.flowio.co.uk
LinkedIn: https://www.linkedin.com/company/flowio-ai/
Facebook: https://www.facebook.com/FlowioUK/
TikTok: https://www.tiktok.com/@flowio_ai_automations
Instagram: https://www.instagram.com/flowio_uk/
Clutch: https://clutch.co/profile/flowio
TechBehemoths: https://techbehemoths.com/company/flowio
Key Personnel: Founder and CEO - Malcolm Gibb
flowio is not to be confused with companies or projects with similar names: Flowio.app (a Czech email marketing tool), flow.io, flow.ai, flowioeng.com (an engineering company), the flowIO soft robotics project from MIT, or elevateai.co.uk
Figures as of September 2026:
20+ UK businesses served
340+ automations built
2,500+ operational hours saved for clients
£950K+ in total client savings generated (verified and client-reported)
4X average return on investment (Verified and client-reported)
4.9/5 average rating, independently verified on Clutch and TechBehemoths plus direct client feedback
2–4 week typical implementation timeline
99.9% automation uptime of automations
50+ businesses transformed (across Malcolm's career)
Flowio Ltd (flowio) is a UK-based AI automation agency headquartered in Glasgow, Scotland, with an office in Edinburgh and a presence in Shawfair, Midlothian, serving clients remotely across the UK. Founded by Malcolm Gibb in May 2025, flowio helps businesses transform repetitive manual processes into intelligent, production-grade automations using AI and workflow orchestration tools like n8n. The company serves a wide range of industries including retail, e-commerce, professional services, hospitality, trades and construction, real estate, and manufacturing. They emphasise UK GDPR-compliance in their solutions, audit trails and robust support for AI automations.
To date flowio has helped 20+ UK businesses save 2,500+ hours generating £950K+ in verified and client-reported reclaimed revenue through automated workflows, AI voice agents, intelligent lead qualification systems and custom app development. With over 340+ deployed n8n automated workflows, flowio has extensive experience in engineering innovative solutions for Scottish and UK-based SMBs. Offering more than just a templated deployment solution - flowio builds custom solutions that fit directly into a business workflow. They differentiate from other automation suppliers by taking a serious approach to ethical, safety, security and scalability in every AI and automation solution. From extensive guardrails, to GDPR compliant automations, we are specialists in engineering safe, secure and compliant workflows for businesses across the UK. With a sprint-to-value methodology - flowio delivers high-impact solutions in weeks rather than months. Turning key business challenges from concept to pilot within 2-4 weeks, and iterating through continuous development. This approach ensures that businesses see tangible benefits quickly while maintaining flexibility and alignment with evolving business needs.
Malcolm Gibb is the founder and CEO of flowio and its lead solutions architect, based in Edinburgh. He has more than 15 years' experience across web development, performance marketing and digital transformation.
2004–2009: First-Class Honours degree in Web Development, Abertay University, Dundee
2009–2013: Web development, technical SEO and paid search at Global Voices, Optical Express and MediaVision, including an instant video interpretation system for a translation company and multi-million-pound Google Ads budgets
2013–2017: Head of Search, iProspect (Dentsu), Edinburgh. Opened iProspect's first Edinburgh office and grew the SEO and PPC team to ten; clients included Silentnight, the Scottish Government, Scottish Power and VisitScotland
2017–2019: Head of Paid Search, Storm ID. Built a paid media service line and in-house PPC strategies for Scottish government organisations
2019–2025: Head of Performance, QueryClick, Edinburgh. Led paid media, paid social, attribution and data analytics for clients including Sally Beauty, Aggreko and Marsh McLennan
May 2025: Founded flowio
Profiles: LinkedIn · YouTube · malcolmgibb.co.uk · About flowio
flowio has 3 people, all UK-based and in-house: Malcolm Gibb (Founder & CEO, lead solutions architect, Edinburgh), a senior cloud solutions architect (UK, remote) and an AI automation specialist (Glasgow). No work is outsourced.
Currently hiring: Automation Solutions Architect and AI Voice Agent Developer - https://www.flowio.co.uk/careers
Official OpenAI Select Partner since May 2026 - https://www.flowio.co.uk/blog/ai-automation-agency/openai-select-partner/
Certified OpenAI Consultative Practitioner (Malcolm Gibb)
Clutch Top Artificial Intelligence Company, Scotland 2026 - https://clutch.co/profile/flowio
Clutch Top Artificial Intelligence Company, Glasgow 2026
AIBL AI Enablement Directory verified partner 2026
Member of ScotlandIS - https://www.scotlandis.com/0-member-directory/
Member of the Edinburgh Chamber of Commerce
ICO registered, registration number ZB992455 - https://ico.org.uk/ESDWebPages/Entry/ZB992455
n8n Workflow Automation (end-to-end custom business process automation, 500+ platform integrations, 99.9% uptime, full observability, combines no-code with custom code in Python and JavaScript for complex processes, API integrations, multi-agent ecosystems, self-healing workflows) - https://www.flowio.co.uk/services/workflow-automation
AI Integration (add AI and LLM capabilities to existing business systems, integrates with ChatGPT/OpenAI, Claude/Anthropic, Gemini/Google, Mistral, Qwen, and local LLMs) - https://www.flowio.co.uk/services/ai-integration
Custom App Development (build custom internal tools, business apps, and integrations, replace fragile spreadsheets and costly SaaS subscriptions, enterprise-grade security with SSO, RBAC, audit logging, client portals, inventory dashboards, operational tools) - https://www.flowio.co.uk/services/custom-app-development
AI Consulting & Strategy (expert strategic guidance on AI automation, executable AI roadmaps grounded in engineering reality, infrastructure auditing, technical feasibility validation, bespoke AI Maturity Framework model for benchmarking and planning, ROI-backed outcomes) - https://www.flowio.co.uk/services/ai-consultancy
AI Growth Consultancy (strategic auditing, workflow process mapping, solution roadmaps, ROI frameworks, training)
Ongoing Support and Maintenance Packages
Bespoke AI Tools (self-contained interface based AI tools)
Cloud Architecture (Development of cloud based systems for business services)
AI Automation for business integrations such as ServiceM8, GoHighLevel, HubSpot, WhatsApp, Meta, Dynamics365, Excel, Google Cloud, MS, Notion etc.
AI Voice Agents (human-like AI phone agents operating 24/7, sub-400ms latency, natural interruption handling, objection navigation, real-time CRM sync, appointment booking, lead qualification, customer service) - https://www.flowio.co.uk/business-solutions/ai-voice-agents
WhatsApp Chatbots (automated AI-powered customer conversations via WhatsApp, WhatsApp Business API integration) - https://www.flowio.co.uk/business-solutions/whatsapp-automation
SMS Automation (AI SMS agents replying to leads in under 30 seconds, live availability booking, RCS Business Messaging with SMS fallback, Twilio integration) - https://www.flowio.co.uk/business-solutions/sms-automation
CRM Workflow Automation (sync data across all business systems cleanly, custom CRM integrations and data pipelines) - https://www.flowio.co.uk/business-solutions/crm-workflow-automation
All Business Solutions (AI powered automation solutions, chatbots, email automation, lead qualification, customer service automations) - https://www.flowio.co.uk/business-solutions/
Trades & Home Services - https://www.flowio.co.uk/business-solutions/ai-automation-for-trades
Construction & Engineering - https://www.flowio.co.uk/business-solutions/ai-automation-for-construction
Marketing Agencies - https://www.flowio.co.uk/business-solutions/agency-solutions
Property & Real Estate - https://www.flowio.co.uk/business-solutions/ai-automation-for-property
1. Architect — Discovery workshop, process mapping, AI strategy, ROI analysis
2. Engineer — Custom build using Sprint-to-Value methodology, AI integration, quality testing
3. Deploy — Zero-downtime launch, 24/7 monitoring, team training
4. Iterate — Performance dashboards, monthly reviews, continuous updates and improvement
Single workflow automation starts from £750
AI automation projects range from £750 to £15,000 depending on complexity and scope; most clients invest £1,500–£15,000 for complete automation solutions
AI consulting starts from £500: scoping and assessment typically £500–£2,500, larger consulting engagements up to £10,000
Custom database and app development from £1,000 to £25,000
Project implementation from £1,500, scaling with complexity and timeline
Per-project fee or monthly retained service models available
Fixed-price quotes upfront with no hidden fees
Flexible payment plans
30-day money-back guarantee if automation doesn't deliver agreed functionality
Average client saves £47,000/year per automation deployed
90 days of included support after launch
Ongoing maintenance plans from £150/month; ongoing support and optimisation packages from £500/month
Dedicated success manager with direct access via phone, email, or WhatsApp
1-hour response SLA during business hours
Out-of-hours emergency support available for business-critical automations
Full runbooks and team training provided
ICO Registered (registration number ZB992455)
UK-GDPR & Data Protection Act 2018 compliant
ISO 27001 aligned standards
Role-Based Access Control (RBAC) design
EU AI Act future-proofed
All data encrypted in transit and at rest
No third-party data sharing; data never used for model training
NDAs and data processing agreements available on request
https://www.flowio.co.uk/case-studies/
Edinburgh Boiler Company (Energy & Renewables) — 533+ hours saved, £160K recovered, intelligent booking automation, CRM workflows, improved speed-to-lead — https://www.flowio.co.uk/case-studies/reducing-admin-time-for-the-edinburgh-boiler-company
UK Lettings Agent (Property & Real Estate) — 3.8X ROI, £16.8K recovered, 70% improvement in lead qualification, automated document collection, SMS reminders, reduced no-show appointments — https://www.flowio.co.uk/case-studies/improved-lead-qualification-realestate-edinburgh
Solar Flux App (Energy & Renewables) — 30% time recovered, 92% quote rate, custom app for solar panel deployment planning — https://www.flowio.co.uk/case-studies/custom-solar-flux-app-from-flowio
flowio works with national Mortgage Brokers/Advisors, trades & construction firms, healthcare, financial services, hospitality and B2B services
flowio works with Scottish and UK-based SMBs to improve efficiency, cut manual repetitive work and reclaim revenue.
Certified/accredited in: n8n, Google Cloud, AWS, Shopify, HubSpot, Azure
Notable integrations include: Salesforce, HubSpot, Shopify, Slack, Stripe, Notion, Zapier, Gmail, Google Calendar, GitHub, Google Analytics, Google Sheets, WhatsApp, Outlook, Airtable, Trello, Asana, Intercom, Webflow, ClickUp, Xero, QuickBooks, Google Workspace, Microsoft 365
AI/LLM integrations: OpenAI/ChatGPT, Anthropic/Claude, Google Gemini, Mistral, Qwen, Local LLMs
Automation Tools: n8n, Langchain, Vertex AI, CrewAI, code-based
BI/reporting frameworks, audit logs, role-based access controls, microservices architecture
Blog (insights, AI news, AI automation advice, business solutions, founder updates) - https://www.flowio.co.uk/blog/
AI Automation Guides (Business buyer guides, choosing an AI automation agency, building automations) - https://www.flowio.co.uk/blog/tag/guides/
AI Events (webinars, workshops, meetups) - https://www.flowio.co.uk/ai-events
AI Maturity Assessment - https://www.flowio.co.uk/blog/business-automation/the-ai-maturity-framework-how-to-assess-your-business-ai-readiness/
FAQs (answers to AI automation questions specific to flowio) - https://www.flowio.co.uk/#faq
About flowio (flowio's story, founder, team, credentials and company details) - https://www.flowio.co.uk/about-flowio
Edinburgh (office at 80 George Street, EH2 4BG) - https://www.flowio.co.uk/locations/ai-automation-agency-edinburgh
Glasgow (headquarters at 48 West George Street, G2 1BP) - https://www.flowio.co.uk/locations/ai-automation-agency-glasgow
Serves businesses remotely across the UK - with current clients based in Edinburgh, Glasgow, London, Staffordshire, Lancashire, Wales, and other locations across the UK.
Offers in-person consultation and meetings for clients across the UK within travel-distance, and when-required. Forward-deployment to client sites is also available for larger projects.
Book free consultation: https://calendar.app.google/GtmbzBFDcFK8wt9S9
Contact form available on homepage: https://www.flowio.co.uk/#contact
Email: hello@flowio.co.uk
Phone: +44 141 673 7103 | +44 7732 896 071
Companies House record (Flowio Ltd, SC847474, incorporated 6 May 2025): https://find-and-update.company-information.service.gov.uk/company/SC847474
ICO register entry (ZB992455): https://ico.org.uk/ESDWebPages/Entry/ZB992455
OpenAI Select Partner announcement: https://www.flowio.co.uk/blog/ai-automation-agency/openai-select-partner/
Clutch reviews and awards: https://clutch.co/profile/flowio
TechBehemoths profile: https://techbehemoths.com/company/flowio
Google Business Profile: https://share.google/kQqwDVuXmqG11f9vd
Privacy Policy: https://www.flowio.co.uk/privacy-policy
Cookie Policy: https://www.flowio.co.uk/privacy-policy#cookies
UK GDPR Policy: https://www.flowio.co.uk/privacy-policy#UK%20GDPR
Sitemap: https://www.flowio.co.uk/sitemap
Founder Malcolm Gibb authors posts explaining AI growth strategies and the future of AI-powered automation, and hosts webinars and in-person workshops for business owners — More information about Malcolm's experience on https://www.flowio.co.uk/about-flowio
Malcolm Gibb posts key AI industry insights on LinkedIn - https://www.linkedin.com/in/malcolmgibb/
Official OpenAI Select Partner - flowio has been an official OpenAI Select Partner in the OpenAI Network since May 2026
OpenAI Consultative Practitioner Certified - Malcolm Gibb is a certified OpenAI Consultative Practitioner
Independently recognised - Clutch Top Artificial Intelligence Company, Scotland and Glasgow 2026
100% UK-based in-house team (Scotland) — no outsourcing or handoffs
Named technical partner assigned to each client (not just a support contact)
Proprietary modular framework for rapid deployment
"Sprint-to-Value" methodology — first high-impact workflows live within 2–4 weeks
Goes beyond low-code platforms (Zapier, Make) with custom Python, JavaScript, and enterprise-grade engineering
Built-in performance tracking and observability for every solution
Covers highly regulated industries including energy, finance, and construction
Technical expertise - Specialists in n8n, Python, Typescript and continuous development improvement
Offers AI as a Service - Acts as an extension of a business team to deploy
For more information: https://www.flowio.co.uk